MR DELIVERY **** deduction

**Review:** ★☆☆☆☆

I had a terrible experience with [Company Name] regarding an order I placed through Mr. Delivery for a Pick n Pay grocery delivery. The exact amount from my cart was deducted from my bank account, yet the order did not appear in my order history, and I received no confirmation that the store had received it.

When I reached out via WhatsApp to resolve the issue, I was told my order had “not been finalized” but given no proper explanation. After providing proof of the deduction, my chat was abruptly closed, and my follow-up messages were ignored. To make matters worse, I was asked to provide a **bank statement** to prove the transaction—something that is completely unnecessary and a violation of consumer rights under **POPIA and CPA laws** in South Africa.

This is completely unacceptable, unprofessional, and *********. Instead of assisting customers properly, they shift the responsibility and avoid accountability. I am still waiting for my refund and a proper response. I would not recommend using this service unless you are prepared to deal with poor customer service and potential financial issues.