Mr Delivery.. Communication is a joke to them.

Mr Delivery has no proper infrastructure. I made a mistake in selecting the wrong address. I only noticed it after the deal went through. The driver called and I stated that it is my fault. I asked if she can please meet me somewhere close or just take it back to Romans pizza. She stated she may not. And she will contact head office and they will assist me. I received the call and explained the situation. He then said this is a customer care problem. They will call me. He hung up. I waited and waited and got no help or how to fix the situation. I then drove to romans pizza to ask if maybe the driver did not bring it there. They said no. I asked them what are my steps. Luckily there were other Mr Deliver drivers. I asked them what must I do. They said call the driver. I called her and said what now? She said she can't do anything. It's a head office problem. I said no one has called me back so isn't there just a way I can get it. She said the order is already canceled. I then said so like that, I dont get my pizza and I dont get a straight refund because YOU decided not to help me. She kept quiet. I hang up. I then emailed Mr Delivery.. Each day I get an email stating they will sort it out. Now, a couple of minutes ago Queen emailed me and said no, they ALL tried to get in contact with me.There is nothing she can do. I wont get my refund. I sent an email then saying that she must go and see if there were ANY calls on their register logged to me. She clearly believes her driver, she did not check their call logs and how can a customer be satisfied with this not getting ANY real answer on how this system works? I did not get any product or refund and no one is helping me sorting out this problem. There is NO professional communication from their side. It is a joke! I will not be using Mr delivery again.