Mr Delivery Call Center Agents LIE

Dear Mr Delivery Customer Service Team,

My name is Kananelo Mokgabudi, and I am writing to raise a complaint regarding my order on 11 November 2024 at McDonald’s Parktown (Order #DFD***).

I mistakenly placed the order for collection instead of delivery. I called your call center at 13:08 to correct this and was told my order could not be canceled because it was already prepared. However, when I drove 7–9 kilometers to collect it, my order was not ready—nearly an hour after it was placed.

The McDonald’s manager showed no accountability or apology despite my explanation. When I escalated the issue, I was offered a R50 voucher as compensation, which feels inadequate given the time, fuel, and frustration caused.

I kindly request an explanation for the misinformation provided and a resolution that better reflects the inconvenience I experienced.

Thank you for addressing this promptly.