Mr Delivery Bad Experience

After clicking “feed me at my couch” on my order. I paid like I did on my last order , and we were told that we had to collect the food as Afros this was a problem as we did not have transport and the store was closing soon for the end of the day.Mr Delivery said the food is non-refundable as it states in their T&C’s. After phoning them and pleading with Mr Delivery as well as their manager they still refused to refund us. This has frustrated us as well have used the app before and they have delivered to our house , so our housing details are on the site. We were confused on why we would order Mr Delivery and be told to collect at Afros. This has dropped our views on the business heavily and we feel is misleading people. And we would like our refund.