Mr Delivery and Takealot

I ordered a parcel from Takealot on the 3rd of Desemeber 2018. I were supposed to receive it on the 6'th of December 2018 before 5pm, but the courier never pitched, a note were made that i were not available to receive the parcel. Receiving more sms since the 6th with different time and dates, i have to make sure that i am available, but the courier do not show up. Again today the 8th of December i made a call to Takealot , spoken to the Line supervisor assuring me the courier will call me when he is in Vryburg, they never did , only a note were posted on Takealot's webpage that i were not available, the very same time that i spoken to the line supervisor and told me that the courier were still 60km away. I am doing a lot of business with Takealot but this partnership of Mr delivery is not good for both of the companies brand. Mr Delivery need to prepare better for the festive season so that this will not happen again.I never had a problem with deliveries but during this festive season its a HUGE issue. Takealot need to look into this, i already made contact with Takealot that i need to speak to one of their director's who's names i know but will keep it private. This were a gift for my 9 year old son. It is not about the parcel anymore but about customer service. If Mr Delivery will send me a sms again tomorrow what will motivate me to believe them? They need to up the communication to the customers and stick with it. Takealot you are not to blame , your customer service were very good and this is out of your control, but it is making huge damage to your reputation.