Mr. Delivery and Steers Brackenhurst not taking responsibility

I wish there was option not to give a star!..but now I have to select at least a start!

Last week Wednesday 27th. May 2020 I order three Steers Burger Meals via Mr. Delivery. Food was delivered in about an hour which is normal, how ever two of the buns/rolls where hard (like old rolls) and the burger was thus not tastefull or rather pathetic.

Now because there is no way to call Mr. Delivery, I logged complaint via their app.

For three days I kept getting same e-mail that they looking at the complaint and have forward this to the restaurant, that they will get back to me asap. Saturday afternoon I decided to call the restaurant and complain about the service, Steer manager on duty (Blessing I think) told me that it is not their responsibility to sort this out and that I need call Mr. Delivery. I told him that I ordered from Steers and that it is Steers food. Still manager told me that it is not their responsibility and gave me Mr. Deliveries number to call them.

I called Mr. Delivery and the Call Center agent told me, I should of taken a photo of the food and that he will arrange to send me two rolls. I told him that I did not order rolls, I ordered Burgers and expect a refund and or this to be resolved. The Call Center agent said he will send me a voucher.

It is now Tuesday, 5 days later!

I don not want a refund anymore nor my order to be replaced, but if anyone read this, please do not order from Steers Brackenhurst food or make use of Mr. Delivery in the area. If we stop giving them business, maybe the quality will get better.

Regards