Mr Delivery and Pick n Pay Umhlanga cresent. Pathetic customer service

Terrible service from Mr D and Pick n Pay Umhlanga cresent.. i ordered flowers , chocolate and chips for a special one to be delivered to her work place. Order was paid for , collected and on route to be delivered. The flowers were not in the delivery, no one had communicated not even the driver to tell me that they don't have that specific item. The driver proceeded with delivery with only the chocolate and the chips and a delivery fee of R35 , the delivery cost more than that 2 items put together. they immediately credited my wallet on Mr D for the next purchase , i choose to withdraw and payout will be within 5 working days. i am utterly disappointed with this bull**** service as a delivery service they were meant to deliver on behalf on the customer to make it convenient for the customer , if we had the time to do it we would have instead of choosing mr D, i think these guys forget its their job and it entails communication, if the item was paid for and there is no stock , it should be communicated to the customer immediately so the customer can choose an option that is convenient. now i must wait 5 business days for a refund for something that is not my fault , the funds was taken within minutes but a refund takes 5 business working days. Pathetic service from them and they also got the nerve to add their mark up on the prices of the items from the stores they affiliated with plus charge us for delivery.