Mr Delivery and Burger King Capegate Lifestyle Centre

My order arrived ice cold and incorrect from Burger King. Plain burger instead of cheese burger. Ordered Strawberry milkshake and got vanilla or something like that. Mr delivery driver also took ages to get here after standing stationery on the same spot for almost 8 mins. There is no such thing as quality service anymore . spoke to the Manager at Burger King Cape Gate Lifestyle centre. She says their strawberry milkshakes are not pink. Seriously??She says it is Mr D responsibility to assist with my complaint, not the franchise, even though its food related. So I have wasted, once again, R140 on a late, incorrect order and the franchise don't take responsibility. Who makes the food??? So Mr D sends an apology, and the burger joint happily accepts my R140 and Mr Delivery their service fee. I want to know who the owner is of this Burger King because something must be done about this. I have yet to learn my lesson and never use this service again. You just *****ing my money.