Mr Deliver can't be trusted

I placed a order yesterday through Mr delivery app for Romance Pizza R352,98. After eft payment was made and went off my bank I got a mail saying my order was canceled. No refund? No pizza delivery received from Mr delivery order #MDR*** when I called they said I must place another order. When I asked about the money paid she said not sure but need to wait between 24 hrs and 5 days, she thinks a refund will be made?