MR D will not take responsibility for the failure to deliver a service

Driver gets lost and delivers cold food, and somehow I must see through bag that the food is cold.

This company is ridiculous, how does a driver get lost in a road for so long that the food gets cold. Takealot does not get lost, steers does not get lost, deboniars does not get lost, uber does not get lost, but your drivers get lost.

Its disgusting that you are not taking responsibility of your driver failing to deliver a service on behalf of the Steers franchise.