Mr D - They deliver poor service if any, take your money, and hide behind process to refund their mistakes - A disgrace!

Ordered food tonight from Menlyn Park Pizza Hut at 18:37 via the Mr D app - Money was taken off my account at 18:43 - latest arrival of food was set at 19:33. Phoned the call centre number at 19:45 - spoke to Mombassa, who placed my call on hold and phoned both the driver and the restaurant and confirmed the order was delayed but that food was handed to the driver. 20:15 we called again - and spoke to Lungile who confirmed that the app was not updating but that the driver was on route to deliver the food. (Menlyn deliveries generally take no more than 10 minutes) 20:37 I called again and more than irate now, spoke to Abdul who said that if I did not speak to him in a calm tone, he would put the phone down which he did anyway (clearly no intention to support any form of customer service and not interested to help despite how frustrated we all were) Finally got a notification that my order was marked as cancelled by the driver as a failed delivery attemtp - no driver came to my property, and this was confirmed on the final call with Uviwe at 20:55 who said that the driver took the food, but would be escalated due to marking the delivery as a failed attempt when not even attempting a delivery. The restaurant also confirmed that the driver left there with the food. Both Mombassa and Lungile promised to follow up on the delivery and never did - Abdul was arrogant and a disgrace to an already flawed service, and when I asked Uviwe to refund my spend, I was told that Mr. D does not do that - they only process app credits and that would be done within a specified timeframe (so if this was all the money I had to spend tonight, my household would go hungry on account of a food delivery service). Who in their right mind would use them again - this is the third strike for our household with Mr. D, not having even received the credits or any follow up on the previous three. Mr D and it's drivers and personal clearly do not value their customers, and most of all, don't have any decency to admit when their process are flawed and leaves the consumer with nothing other than real loss. I am out of pocket, not to mention inconvenienced by this business and above all agrieved by their deceit of enticing people to believe that they are about customer service and good delivery. Mr D has lost my business, and it might not matter to most, especially not to them, but it is worth warning people about this business.