Mr D now ****s customers

I am livid. They are refusing to refund me without pictures. Their stupid app only allows for one photo to be taken, which I did. But the point is this. The driver comes to deliver my food, which was Burger King. The mofo opens the bag and the Mountain Dew is halfway spilled and all over my food and the rest of the contents in the bag which I am assuming are other customers items. I asked the driver to hold the cold drink and food in order to take a photo, which he refused. He even shouted at me what is my problem, you will anyway get the food replaced. What the idiot doesn’t understand is that without photos, Mr D simply won’t compensate one’s food and have it be replaced!!! So that person now gets free food that I paid for. This is not a friggin charity Mr D! I posted on their FB page as well. Another lady said that she ordered Nandos. It had still not been delivered the next day!! Whether she received it I didn’t follow up. But I really also think that FNB should reconsider their affiliation with them...