Mr D might Just be the wrong option.

They are not able to make any deliveries on time, but that is not the issue. You cannot phone anyone, they claim that they will respond within 72 hours (when you should be starving properly). They are incapable of responding to client queries. She. You order for your family, you simply don’t know if your family will eat or not. There is no response and no way of following up on orders that simply don’t show up. Hard to believe that a complaint like this is 100% incapable of responding to any order that doesn’t go as ordered. Seems like they simply don’t care about any client queries. Does not deserve to be a trusted supplier post the lockdown because they did absolutely no homework and is not trying to be a trusted service provider. You will go a long way to find a more inept management team or a company that cuts off any form of communication around deliveries ... while your kids are starving. They simply don’t care.