Mr D is a ****!!!

I placed an order for delivery on Mr D unfortunately the shop rejected the order. The money was already deducted from my account and I requested a cash refund. I followed the procedure and I was told that the money would be deposited directly into the same account that I placed the order with within 5 business days. Fast forward to today I have only received R100,50 from a R373,50 order. When I call to find out what the problem is I was faced with agents that clearly give autogenerated responses because none of what they had to say app**** to my situation. You have no idea how much airtime I bought being put on hold while they consult with a supervisor. I requested the number or email of the supervisor and I was told that that’s not how things are done. I have to speak to an agent who will speak to the supervisor and await a response. WITH MY AIRTIME on hold waiting for a supervisor!!! I was told that sometimes the refund is given in portions and I must just wait a few more days the rest will come when it comes. It’s honestly giving ****!!! Why should I be given a refund in portions when I ordered I paid full amount up front!!!! Worst service!! I do not recommend using their services!!! Mr D is a ****MER!!!!