MR D Inflated Prices For Deflated Food

I have had numerous issues with MR D and how they get our food to us. I want to start of by saying that we pay way more for the food then what it would be to go the takeaway or restaurant ourselves and because of this there should be a level of delivery, but sadly this is not the case. I have sent them so many complaints about drinks and how half of it is spilled out when it gets here and then there is the food, if you order a burger you getting your bun one side and meat the other the toppings on the other side, proof that the transport of the food is not being handled well. Today I placed an order from Wimpy and one of my items was a milkshake, the driver first of all sat on the bike and made me to and take the stuff out the box (Covid Regulations out the window, well done Mr D) then I see the milkshake is upside down with half it inside the bag and I refused to take it. I log a complaint and I get a reply from Malikah Mohamed, I asked for a credit to be done of the milkshake and to please get a manager to contact me, with no regards to my email and what I asked I get a response asking if I took pictures. So your guys are firstly not following Covid protocol and then you still want me to carry my phone with me while opening the bag myself and taking out the food myself and still have my phone in my hands to take pictures of what is going on, I mean really, what ridiculousness and they still not talking about the refund, so I told them it is fine they can give the money to the driver for his Michael Schumacher driving with my food.