MR D - I WANT MY MONEY FOR INCORRECT ORDER - DISSATISFIED CUSTOMER

Last week Friday,2 October 2020, I ordered a BigMac meal and a kiddies happy mea for a colleague and her son. I paid the meals through EFT and including the driver's tip I paid a total of R122.60. My colleague advised that she only received the BigMac meal and a drink for the kiddies meal but never received the kiddies meal (burger and chips). Luckily she saw that the order is incorrect in the driver of the driver and she advised the driver of same. The driver gave her a number to contact *** dor assistance processing a refund and we tried to contact the number to no avail. Failing which I logged a complaint on the Mr D wherein I was requested for a picture of the said order. Unfortunately, my colleague did not take a picture but I reached out to the driver who indicated that she took a picture and sent it through the Mr D thus confirming that she also reported the incident to Mr D. I advised Kamvelihe Makasi, George Nhakata, Alizwa Ntlakaza, and everyone else from support assisted to resolve the issue that I did not take a picture but the driver did and sent same through the App. I also provided them with the driver's cellphone number and shared my WhatsApp chat with the driver to them as confirmation of the said incident. After all the ups and downs of being sent from one person to the next. I was emailed by two other people, different fron the one's listed above (whom had advised that they are investigating my incident) just to be told that I will not be refunded because I did not provide them with pictures. I mean Mr D what kind of business are you running? Why do I have to be sent from pillar to post in order to get reimbursed for what's rightfully mine? What was the point of providing you with all the information i.e driver's name, numbers etc if you're not going to contact her or not reimburse me for what's rightfully mine? The order was incorrect, I did not receive what I paid for therefore I should be reimbursed, period!! Besides that on your app when reporting an indicate attaching a picture is optional which translates 'not mandatory' 'your choice'. Why write optional if you're later going to use the fact that I didn't attach a picture against me? You should rather change it from optional to mandatory, period!! I want my money!!