MR D I NEED MY REFUND - FOR FOOD - WE ARE HUNGRY!!!

DFD*** #***3 I PLACED AN ORDER - DUE TO REASONS I AM NOT AWARE OF - MY ORDER AT OCEAN BASKET WAS CANCELLED (AFTER WAITING FOR OUR FOOD FOR 3 HOURS. I then logged a query, and logged another query, and logged another query - MR D kept emailing saying they will investigate the matter and respond. The last week - I have had no response - my walled was not debited, no refund in my bank account. PLEASE Mr DELIVERY - can someone PLEASE investigate this matter for real and can I PLEASE GET MY REFUND!!!!