Mr D groceries double debit no refund

Approximately a week ago, during a period when your app was experiencing technical issues, I placed an order which was subsequently canceled. However, I was charged twice for that single order. Despite reaching out to multiple agents, I received very little help. Only one of the two payments was refunded. The second amount remains unreturned.

After numerous follow-ups via email, I was advised to contact my bank. My bank confirmed that the funds are still with Mr D, and all that is needed is a formal document or authorization from Mr D to proceed with a reversal. Shockingly, Mr D has refused to provide this, leaving me out of pocket for a mistake that was entirely on your side.

This level of service is absolutely unacceptable. I am appalled by the lack of accountability and support. I expected far better from a company of your stature. I sincerely hope this complaint will raise red flags internally and that someone responsible will finally take action.

I demand an immediate resolution and a full refund of the outstanding amount.