Mr D going 20km for 300m delivery

Order food, 300m away from delivery address, 40 minutes later and driver is 7km away from me. Help line is completely ****ing useless. I believe this should now be considered a free order as it has now been almost 2 hours for an order 300m away. Completely refuse to make up for this with either free delivery or double the order.

Pathetic and once again useless customer service