MR D for President

Hi MR D

I thought i would write this review in all fairness to you....By no fault of yours BURGER KING got a review from me ...1 star.

You have come to save the day and make me continue to support our restaurants during these trying times as i promised when the pandemic started.

I had a Mr D order place at the Ottery Burger king on Friday night. This was a 4 person meal order. when the delivery was made 2 large bags and 3 cooldrinks and one was a kids wings not needing a meal. Opening the bags only to find that the wings was missing...immediately tried to get hold of the driver but he had left already ....then immediately went online and to my surprise Burger king doesn't have a contact number for the ottery branch neither does the website have a call center that operates after hours. I then logged a call with the Burger king email and laid a complaint. This was met with an email response saying that i need to log the call with MR D as they are the delivery company ... i did so and got a much better response from you and you addressed the issues immediately HOWEVER I feel the response from Burger king left a bitter taste in my mouth to pardon the pun If their staff take responsibility for the packing of the correct items purchased and lays the blame of missing food items on the delivery company then there is something wrong with their logic. For this reason their reply email to me seems to have a ...its not my problem i packed wrong for the delivery company ...now you must start splitting the meal you got from us and eat it...kind of feel to it.

This is why I give you 5 stars cause your sense of pride in your brand outways the pride of some restaurants put in the staff pride in their brand.

Thank you