MR D Food worst delivery service

There was an order that was placed by mistake on the MR D Food app the order was not even processed I immediately contacted the MR D Food help line and explained to them the situation and had asked them to please cancel this order the I called at 14:07 and the order had only went through on the app at 14:08 the lady had call the restaurant to cancel and called me back at 14:12 and had told me we can not cancel the order because the restaurant is in the middle of preparing your meal within a space of 4 minutes from 14:08 to 14:12 that is certainly unlikely we all go to restaurants and we all know that is impossible considering the time it will take the lady at the restaurant to accept the order on the system and the hand it over to the kitchen all that could not of took place under 3 minutes that the consultant from Mr D Food called and they could not get steers to cancel the order.

That's is unacceptable I even told the manager I have a voucher from Mr D Food can you at least use my voucher he said no, it was clear that I wasted my time because as a manager he found no solution to the issue he made it clear he can not assist what is the point that MR D food had a manager at the customer service center when you can NOT ASSIST THE CUSTOMER.

GUYS THIS IS WHAT I GATHER DON'T LINK YOUR BANK CARD TO THE APP BECAUSE IF YOUR CARD IS NOT LINKED AND YOU HAVE THIS ISSUE YOU DON'T NEED TO WORRY AS YOU OWE THEM NOT BECAUSE THEY WILL NEVER ASSIST YOU IF YOU IN THIS SITUATION, AS WELL AS USE A DIFFERENT DELIVERY SERVICE THIS TYPE OF ISSUES DOES NOT HAPPEN WITH UBER EATS OR CALLING THE RESTAURANT DIRECTLY.

I HAD TO PAY FOR TWICE THE AMOUNT FOR A MEAL THAT WAS WAY CHEAPER IF I PHONED STEERS AND GOT THEM TO DELIVER AND STEERS IS FREE DELIVERY.

WORST FOOD DELIVERY SERVICE EVER!