Mr. D Food *****s food

On the 12th of May I placed an order through Mr. D Food a.k.a Mr. Delivery. One of my food items was not delivered. I immediately called the restaurant, they told me that they gave all the food to the driver. I called Mr. D Food informing them of the situation, I was offered two option. Option A - Refund Option B - Replacement I asked if I will have to wait another hour for the food and they said yes. It was already close to 20:00 and the food that was not delivered was my child's I then told them I cant wait that long my child needs to go and sleep. I got really mad and told the operator that I would've appreciated it if they could just call the driver and tell him to bring the pizza that he already received. This was not an option so I said I want the manager to call me in the morning (to this day this never happened) After the call I went into the app to write a complaint. I noticed that the R52 for the pizza was already in the credit wallet. I then wrote in my complaint that i demand a refund on the Driver Tip and Delivery fee.

They send me and email with a R40 coupon, I said I don't want it as i never want to do business with them again. And again requested a maanger call me and again demanded a refund on delivery Fee (R15) and Driver Tip (R24.60)

After numerous emails Anita Qali from Mr. D Food email me on the 14th of May and said: "Kindly request a payout for the funds already credited. We will advise our Finance team to include the driver tip and delivery fee in the refund to your bank account."

On the 18th of May I received the refund of only R52.