MR D FOOD DELIVERY 1.30 HOUR AFTER SCHEDULED TIME

This is now the second or third time I've had the same issue. The Drivers that Mr D employ are unable to read or even speak. The instructions for the delivery were clearly written on the MR D app, under delivery instruction's. The driver still got lost, landed up at another complex. The security we're so kind they phoned me, I asked them to give him the instructions to get to the correct place. The security tells me the Mr D driver doesn't speak English. I write again very clear instruction on the Driver Chat. The driver cannot read those instructions. I got my food 1.30 after the scheduled, time. by then Id lost my appetite from complete utter frustration. Obviously the food was cold, and smeared all over the packaging. This is utterly unacceptable. Mr D must either properly train there drivers, or ensure they employ drivers that can speak and write, so they can communicate with the customer. UNACCEPTABLE. PEOPLE OUT THERE < LET ME KNOW IF YOU HAVE HAD A SIMILAR EXPERIENCE< I CANT BE THE ONLY ONE. I NO LONGER WANT TO USE MR D, AS IM NOT GUARANTEED I WILL RECEIVE MY FOOD ORDER. UNACCEPTABLE. I phone customer service just as long as I waited for the food, so 1.30 minutes, they don't answer the phone. I send messages on there WhatsApp , that took forever for anyone to even acknowledge my query. They answered my WhatsApp after Id received my food, so over 1.30 minutes. ENTREPENEURS OUT THERE, MR D IS GOING UNDER, THERE CUSTOMER SERVICE IS NON-EXISTANCE. HERE IS A BUSINESS OPPORTUNITY - AN EFFECTIVE DELIVERY SERVICE, WITH DRIVERS THAT CAN SPEAK AND WRITE, SO THAT WHEN THE CUSTOMER IS TRYING TO ASSIST THEM, THEY CAN UNDERSTAND THE INSTRUCTION. NON-EXISTING CUSTOMER SERVICE. I WILL NOT USE MR. D AGAIN, MY NEXT ORDER WILL BE PLACED WITH UBER EATS - LETS SEE HOW THAT GOES. THANKS