Mr D failed delivery - Driver without license

On sunday 27 October I ordered food with order nr: DFD***9. The driver came to my estate without proper identification and was denied access and the delivery could not be completed after waiting 50minutes. I contacted mrd and I was informed that my order can be replaced, but there are no drivers available and that I should retry in a few minutes. At this point I terminated the order and was told that my order will be refunded. It is now 29 october and my money has not been refunded! This is the worst service I have experienced. Because mrd's driver were driving without a license I was inconvenienced after waiting 50 minutes for food, then could not received food and now I don't get my money back. I am awaiting response from Mr D