Mr D Delivers on Superb Customer Care and Incident Resolution.

After a woefully weak wrecked food order delivery, Mr D's expert call center consultant , Zikhanyile R , delivered superb customer care and instantly restored happy relations with Mr D. In this regard, I would like to express my sincere commendation for how well you handled my call and your real genuine compassion for my frustrations and upset.

You helped me calm down again, knowing that there was a fair process in place for the resolution of my dispute where my grievances would be clearly heard and acknowledged.

I sincerely appreciate both the very professional and compassionately human manner in which you conducted yourself and relayed fair expectations to me in terms of next steps and possible outcomes.

GOLD STAR CUSTOMER CARE and INDUSTRY GOLD STANDARD in dispute resolution in my SA market experience.. If only more businesses in SA could deliver on such superb client care, then every bad incident that occurred would simply be just that much less unpleasant an experience.

Thank you Zikhanyile R

With my sincere thanks,

Steve N