Mr D card delivery fiasco (FNB)

After waiting for a week for Mr D to delivery a new FNB card to Zambesi branch, I go into the branch and ask them what can be done. they wring their hands and say they are at the mercy of Mr D. They try phone MR D. like I have done on numerous occasions in the past week, only to give up after 30 minutes on hold (as i did on at least 4 occasions during office hours). While I wait, I realise I am one of 4 people waiting at this branch for a card delivery via MR D. 4 people sitting in a branch waiting for a card delivery! Mr D is pathetic, and why FNB use these clowns when their card division and branches all express frustration at not getting decent service. I was planning an online shop with my new card (when it arrives!), but I do know that Take-Alot will not be seeing me, they own (100%) and use Mr D for the deliveries!