Mr D blames retailer for late deliveries

I'm going to cross post as both Mr D and Pick n Pay are equally responsible for the late and rude service I received this evening. It took Pick n Pay 1hr 15min to start collecting the 4 items I ordered as they claim they are not coping wityh only 8 store pickers. Mr D then delivered the order much later than advertised on the app, telling me over the phone that Pick n Pay have one picker (not true) and that its all Pick n Pay's fault. I am booked off due to a medical condition, otherwise I would have gotten in my car to collect as it took almost 2 hrs to receive my order. Furthermore, the first Mr D agent refused to let me speak to a manager, the second threw the phone down in my ear. The third tried to manage the situation and told me a manager would call me. This did not happen. Quite honestly, I'm not surprised as its not the first bout of bad service from Mr D. When I worked for the company 20 years ago I would have been fired on the spot for such behaviour. Shame on you. I think I shall move to the other shopping apps now in preference to Mr D.