Mr. D bad clientele service

Got approved for an FNB credit card I asked fnb that I'll get it at the branch of my choice. So MrD gave me a call while I was on leave and they couldn't get hold of me and left me a sms with a reference number and said I should call the call centre. But trying to get hold of them is impossible I even went to fnb and they emailed mrd and told me that they wil be in touch with me however I'm still waiting honestly this is terrible that they won't keep on trying to get hold of a client and that the client must call back and hold on the line and waist more than R200 worth of airtime is unacceptable