Mr d and milkylane kollenade tell 2 different stories…never use them again

Order yesterday icecream from milkylane kollenade.

Receive this email Unsuccessful delivery Something has gone wrong Oh no Sone, we weren't able to complete your order. Our team is currently investigating. In case you have any questions please get in touch by responding to this email.

Phone milkylane and they said it was a error due to loadshedding and will request the order asap

Today we receive this feedback from mr d

Hi Sone,

Thank you for contacting Mr D Food and giving us the opportunity to investigate the matter further.

Unfortunately, the driver as well as our operations team tried contacting you multiple times, causing the driver to fail the order.

In cases where the customer is not present and the driver is following his correct procedures we do not reimburse customers on this, as the relevant departments need to get paid for their services.

Kindly be advised due to1st failed order we will be compensating 50% for order. Funds will be credited to your wallet in your Mr D Food App should you wish to agree to that.

Do be aware that we are entitled to withhold your funds please see our Ts&Cs,however we are willing to offer the 50% compensation to you in this instance.

Should you want the funds refunded to your bank account, you can initiate a payout request via your app under "credit wallet" on your customer profile.

Please be advised that refunds take 24hrs, and in some cases up to 5 working days to reflect in your bank account

Please do not hesitate to contact us should you have any further queries in this regard.

Kind regards,

Mr D Food Customer Services

Now they said they did pitch with our order but milkylane cant pick up that they did receive the order…

Mr D is steeling money and dont know what is going on..