MR D AGENT CALLED ME AN IDIOT AND NEVER COMPENSATING ME

Good day

I MADE A PURCHASE ONLINE ON THE 12 OF AUGUST TO MR D, ORDER NUMBER DFDDFD***, I GOT THE FOOD THAT WAS TASTING LIKE SOAP I LOGGED A COMPLAINT THEY NEVER RESPONDED UP TILL TODAY. I'M ON A CALL WITH ONE AGENT CALLED DANISH CALL REFERENCE ***1, TELLING THEY CANNOT COMPENSATE ME HE ACTUALLY CALLED ME AN IDIOT. I WAS ASKING HIM I DO NOT WANT COMPENSATION THEY SPEAK TO THE STORE I WILL GO AND COLLECT IT. HE IS TELLING I MUST SPEAK TO THE STORE MYSELF THEY ARE JUST A SERVICE PROVIDER AND HE TELLS ME THE ORDER HAS PASSED MORE THAN 48 HOURS BUT THEY WILL REPORT TO THE STORE CLEARLY THE DAY I LOGGED IN THE INQUIRY THEY DIDN'T LET THE STORE KNOW. YOUR CUSTOMER SERVICE IS PATHETIC AND I'M ****ED OFF BECAUSE THEY SAY I MUST BE THE IDIOT AND GO TO THE STORE KNOWING WELL THE STORE IS GONNA REVERT ME STRAIGHT TO MR D BECAUSE THEY NEVER DEALT WITH ME. I WANT MY MONEY BACK OR ASK THE SZTORE TO MAKE ANOTHER ORDER AS THAT WAS ONE WAS CONTAINING POISONOUS SUBSTANCE. YOUR AGENT SAID HE IS TRANSFERRING THE CALL TO THE MANAGER BUT ENDED UP HANGING THE PHONE ON MY EAR. IS THIS THE TYPE OF SERVICE THAT YOU GIVE TO YOUR CUSTOMERS IF SO THIS WAS DEFINITELY MY LAST ORDER