Missing refund of over R3,300, along with terrible customer service.

Placed two large orders, neither were delivered (even after telling me it was on the way).

They they only refunded one of the orders. I am still awaiting the second refund, so they are sitting with R3,300 of my money and can't tell me where it is or what is going on. At one point they said it would be back in my account in 5 workings days. 1) This is unacceptable since no food was delivered in the first place and 2) the first refund was immediate so why is the second taking so long???

I am still waiting for answers. I was speaking to someone in the CS team who passed this over to Finance (after 5 hours) who promised to get back to me by the end of the day (which of course they didn't).

Now they are asking me to prove that I didn't receive the refund, the next minute they are telling me I'll receive it in 5 working days.

DO NOT USE THEM - THEY ARE ***********