Me Delivery taking your money and you sit without food for your kids!

I never thought I’d be writing this review. However I’m very disappointed in Me Delivery app and customer service.

On the 24 Oct 25 I placed and order with Roman’s Pizza via the Mr Delivery app. At check out it kept saying “error, try again” with that two debits when off of R359.80 (twice) at 18:18 & 18:21. But on the app it’s asking me to check out. No order nor order number nothing. I then logged a complaint on the app and called the customer service. They told me that there was one debit that went through and it’s pending but should be reversed as my modderdam didnt go through. Now I asked them no my bank app it went off twice as it shows on my statement as well but they only picking up one transaction. And if it should be reversed it will go to my wallet on Mr D app. I told the lady that the second debit wasn’t supposed to go off as I need that money in my account for actual bill that needs to be paid. Not just did I loose a R719,60 but my kids didn’t get to eat dinner. I had to give them bread! All they said well “mam, you will have to wait 24 hour's” but for now there is nothing they can do. I work hard and every month end i at least spoil my kids with dinner of their choice. They took my money and don’t care two bits about the rest. I experienced this before in 2021 as well in this year where I didn’t receive all my good that was order. and gave them the benefit of the doubt but yet they took my money. I know these people in restaurants and drivers also work hard but Mr Delivery wants to wash their hand and feel nothing. I never complained about the other occasions but I just had it!!! Now I’m short for an actual account that must be paid because of Mr Delivery!!! I am very disappointed.