Luck of the draw when using Mr D - just because your order and paid for something doesnt mean it will arrive.

I have noticed lately the lack of attention to ensuring that the product their client orders via their App is actually delivered. This is the third instance in a month of poor engagement issue (1) my Simply Asia order never arrived (2) KFC no chips despite ordering and paying for it (3) No Zinger burger despite ordering and paying for it. Then getting luke warm emails from MrD defending the colonel burger sent in place of a zinger. No client centricty - ive avoided them for years before due to similar situations, looks like i was premature in thinking they would stepped up their client engagement.