Lost a customer MrD

Placed an order which was delivered incorrectly,

I didn’t touch the order as they requested I send a picture to *** and took ages to resolve (1 hour 30) to only phone in and ask what was happening as it was for my child who was looking forward to her weekly treat and I old they can only replace the wrong items I now have come food that Wasn’t touched because it was incorrect, **** service you have lost a customer