lies, wasted time and dismissed

<p>I live in Cape Town and wanted to send lunch for my mother in Witbank using the mrd.com online order service. At 11am I placed an order and paid but did not get any confirmation stating that my order had been placed. R229 was already taken off my account, so I called the national helpline and the witbank branch to check if my order had been processed. Deet from Witbank said he had received nothing so I should reverse my previous order and put it through again on the website.</p> <p> </p> <p>I decided to order through the helpline itself and was told Witbank branch is closed and they aren't even operating on that Sunday. So I called Deet (the witbank branch manager)to ask why didn't he inform me that they're closed, he said "Why would they say that? We are opened and I received two online orders already. Everything is in working order". So I called the helpline to find out why they would say that. at around 12pm We finally decided to reverse everything and just start my order from scratch. Then Matilda (the call operater I spoke to) told me I couldn't order a milkshake on the phone because its not on the national menu, I should phone Deet and order through the witbank branch. On my 4th phonecall to Deet he tells me he can't process card payments (even though he told me he had 2 online orders already at 11am). </p> <p> </p> <p>The final tally is 4 phone calls to Deet at the Witbank branch and 4 calls to th national Helpline. Only after TWO HOURS of back and forth was I told that the witbank branch is offline. Why was I not told this at 11? I completly understand that businesses experience technical difficulties and there is nothing phone operators can do, my problem is that NO ONE told me that in a span of 8 phonecalls. </p> <p> </p> <p>They handled my calls and concerns so carelessly and wasted so much of my time and now I have to deal with my bank to conduct reversals. Deet was clueless and lead me astray and Matilda and all the helpline operators were just plain rude. I should've been told at 11 that they are only accepting cash-on-delivery orders and not **** to for 2 hours. This is so disgusting. And lastly why are milkshakes even on the Mr Delivery website if no one is allowed to order them?? Ridiculous</p>