KFC-Mr. Delivery

On November 27th, 10h41, I received confirmation from Mr. D app, that my official complaint about the disgusting food I received from the KFC store in Banbury was received by them. I received an email from a person named Alex. C from Mr. D who asked me for further information regarding my complaint, which I did. My complaint was that the order I received was most definitely items that were prepared the previous day. As a culinary professional, I believe I have enough experience to know when food is "old" and more than likely has been reheated in a microwave oven. On the 28th I emailed Alex. C the details. On November 30th I receive a mail from another Mr.D customer service person called Okuhle. M. I am assured that the matter will be escalated to the store to prevent it from happening again. I rep**** to Okuhle. M that I will be most surprised if any response will come from the store, and, of course, no response as yet. So, we have a few problems here: Mr. D promises to report problems to the store and they actually don't. They maybe do and the store just doesn't care to respond?

I don't know where the issue is, but, as a customer, I feel I deserve some response from KFC about the disgusting quality they served me that actually made me sick. You promise to replace poor quality on your billboards but clearly, this is false advertising because you have not replaced the stale excuse for food you tried to feed me. Disgusting food on that day and disgusting feedback from KFC and MR. Delivery I will gladly share my email communication with Mr. Delivery with anyone willing to respond to this complaint. Not holding my breath, though.....