It This A New **** or someone cares to ecplain

I placed an order, paid everything using my bankcard. I'm not feeling well I'm. Sleeping in the house. Now checking on the app to see how far are they the app is saying the order is delivered. I am so hungry and sick and frustrated l have never seen such unproffessionalism in my entire life. This is food we are talking about. I'm from downstairs to check maybe the delivery driver left it there, nothing. I need help urgently. The order number is [Request Received] Mr D Food App Rating - DFD*** - # ***5