Is it possible to charge the driver for theft?

I placed this order DFD***8 for my son Saturday night just before 5:30pm via your Mr D app to cover his supper while we were at a Christmas dinner, this is from Romans Pizza which is literally less than 1km from my house. The order and payment was confirmed, at around 7:30pm, my son phoned and said his meal has not arrived. My wife had to leave the table and spent over 30 minutes trying to trace what happened and was eventually forced to order again as nobody at Romans Pizza or Mr D could trace the driver and made no attempt to have the situation rectified. Needless to say, my wifes evening was ruined, I am out of pocket for a meal that never arrived and nobody seemed the least bit worried. No accountability from a company that lives of Customer expectations and supposedly good service. I would never recommend Mr D to anyone, perhaps Uber eats deserves a chance