Inexcusable experience!

I placed an order today from KFC Haddon and expected the normal 1-2 hour delay with food using the MR D App, The order was accepted and naturally assuming the food will be delivered in the said time.

However the order took longer than expected, And then I call the Call Centre and "Michael" has the worst attitude towards me. A few minutes later I get a email from MR D stating that they could not fulfill my order!. After waiting for hours!!!.

Michael calls me back and says that there is not enough drivers available and blah blah blah, This is not my problem!!, I naturally assumed that its a "FIRST IN, FIRST OUT" basis, Not who's order is higher priced than the next.

I was then offered a R15.00 discount, Money is not an issue to and I wont be kindled by a R15.00 discount!!!!

The experience is horrible and has led me to question your business practices!. I want an official response on the site.