Inedible Food, No Support, Only Automated Response – Order DFD***

Mr D doesn’t even deserve the 1 star.

On 29 May 2025 at 18:15, I ordered from KFC Bayview via Mr D (Family Fiesta Meal, coleslaw, large pops, and 2 rolls). The food delivered was completely inedible to me.

1) Chicken was burnt, greasy, and dark brown inside suggesting it was either overcooked or not fresh.

2)Chips were soggy and partially burnt

3)Rolls were stale

At around 7:45 PM, I called Mr D support, hoping for a quick resolution, especially since a power outage left us without other food options. Unfortunately, the agent I spoke to was unhelpful, showed little concern, and insisted I send photos for an “investigation.” I explained that this was our supper, not a quality control exercise, and that we urgently needed a replacement meal. Still, there was no empathy, no urgency shown and she offered no real-time solution.

I then went on and sent the email with photos.The only response I received was an automated email stating a “virtual waiter” would attend to the query. Since then, there has been no feedback or follow-up from an actual person.

This is completely unacceptable and reflects poorly on Mr D’s customer service. The experience has been both frustrating and disappointing.

It is unacceptable that your platform would: 1. Deliver such poor-quality food, 2. Provide no real-time support or practical resolution, and 3. Prioritize shielding the restaurant rather than supporting the paying customer.

Other food delivery services take accountability when things go wrong. Mr D, however, has proven to be unreliable and unaccountable.

Do you truly expect customers to serve their families burnt, greasy, and possibly unsafe food?

Your service has failed, and it made an already difficult evening significantly worse.