Incorrect order. Disgruntled

I ordered from Nandos Douglasdale yesterday. It was for a MILD quarter chicken (leg option) plus a side of chips. I also ordered a buddy coke. Upon delivery because I was rushing out to go to work (I’m a doctor) I didn’t realise that the order didn’t come with the coke I ordered as I was rushing out. Once I sat down to eat my meal was only when I realised that the coke was missing. Not only that, the chicken they gave me was WAY spicier than the mild option I picked. It’s most likely the “Hot” option. I often order nandos for work and so this was definitely spicier. I then log a complaint.

After them wanting proof - I sent through the half eaten chicken portion and showed them the slip, and then told them that I obviously cannot send a picture of a Coke that wasn’t delivered.

Their response? R38 ONLY which is remuneration for the Coke only. I didn’t have food at work because of incorrect flavour for a meal I paid for. And R38 is all there agent (Phindiswa) could refund. If I was physically at the restaurant I would have returned the food and asked for a new plate with the correct flavour.

I find that extremely unfair. Honestly disappointed