Incomplete order from Mr D and Mc Donald

On Sunday the 24th May 2020 I have placed an order for delivery on Mr Delivery App. I had ordered Chicken salad and chicken fold over meal. When the driver arrived they only prepared the chicken fold over meal the driver and I called Mc Donald to question the incomplete meal and we were told that Mr D was at fault we then called Mr D and we were told that it was Mc Donald’s fault. We later got hold of Mr D’s manger by the name of Sban and explained the situation and that I didn’t take the incomplete order, she then assured me that she would request for a refund from Mc Donald. Few days later she refunded the amount for the chicken salad only when I had not taken the entire order so I basically paid for food that I did not eat. I emailed them to make them aware that the issue is still not resolved, I still didn’t get the response to date.

Can I please get this resolved, it’s either they refund me the outstanding amount or Mc Donald prepare a meal for the amount that I paid.

Regards, Lebo