*********** staff and poor service

I ordered food at 17:30, Friday 23rd March 2018 and paid with credit card.

At 18:30 the app said my food was delivered. I called the call centre and explained the situation, the lady explained the systems were down and that she would contact the driver and call me back 5-10min later. At 19:00 I called back since nobody called me back, and spoke to Bellinda I received the same response. At 19:30 I called back spoke to Sandyso and he said would refund the money and call me back in 10min. At 21:00 I called back and spoke to a lady in enquiries and she said she would refund the money and call the driver then call me back since the systems were working, she the refund will be processed.

Today 24 march 2018, the refund was not processed when I called back to find out, because I did not recieve a email.

Please advise if this is how you guys usually do business, I paid for food and did not recieve the food since Friday 23 march 2018 and have not received a processed refund.

The staff is *********** and unable to help, then why is there a call centre we have to contact that cannot assist.