*********** Driver No refund

Please use Mr.D at your own discretion based on my most recent experience I will never do so again. Order some items through the app to be delivered to the City Lodge Grand West in Cape Town (clearly mentioned the room number). Driver some how did not know where The City Lodge Grand West was so he had to call to find out where to deliver the food. After explaining to him where he needed to bring the food he called again from the parking lot during this call I explained to him that he needs to deliver the food to the front desk since the hotel was a quarantine facility and that I could not retrieve the food myself (several of my colleges in quarantine received deliveries throughout the day from other vendors so it is not like it was not allowed) driver said ok. Five minutes later I get a notification that my food could not be delivered. Upon question if my order will be refunded I was told by Mr.D customer service that there will be no refund since the driver tried to make contact with me but I was not available. How was I not available if I spoke to the driver twice. If other food vendors are able to deliver why can’y you Mr.D? How come your drivers can’t find City Lodge Grand West? I should not be paying for the incompetence of your drive.