Incompete Items - But billed for missing items

We tried to order food on the Mr Delivery website and we could not pay using our credit card nor could we process the order. We waited for 20 minutes for the order to be submitted but we never got to the final stage, i.e. order submitted. <br> <br> So we decided to go to visit Nando's in person. To my surprise Mr Delivery called and our order was taken by Morena, which was great as we thought the order was not submitted. I was impressed with their service until our order was delivered. <br> <br> When the order was delivered I was very disappointed even though I confirmed all the ordered items with Morena over the phone, like each and every item. <br> <br> The delivery guy apologised for the wrong order and we were billed for items that were not delivered. I paid for the order including the non-delivered items and tipped as is required. <br> <br> I am sorry that I cannot accept the apology as it is really disappointing that our order was incomplete after we confirmed our order. <br> <br> Please note that word of mouth is the most powerful form of marketing and I will not lie about the service that I received at Mr Delivery. <br> <br> Please attend to your service and quality issues.