If could give them 0 I could

I was making an order with my D,after selecting my items I went on to press order, to my surprise I received declined, and I tried again two more times it kept saying declined, now I I am checking my account there is three pending deduction from MR D yet order never went through, I tried calling I was on the line for 20+ minutes being told we are experiencing high call volume and when someone finally picked up I explained my problem she kept quiet and hanged up,I tried calling again I didn't get any help and 733×3 was deducted from my account