I ordered food on Friday the 15th of December 2023 around 18:28 preparation time 23 min with estimated delivery of 19:25

I ordered food on Friday the 15th of December 2023 around 18:28 preparation time 23 min with estimated delivery of 19:25. I wanted for my delivery until it was 8:30. Had no choicr but to drive to Middelburg CBD and it was raining to enquire about my order, i found my order there prepared long time ago and the food was already cold, you can imagine food prepared at 18;28 and collected at 20;30. I called custimer care but the phone was busy and i dropped the phone and opted for email of which i received an automated email to say they will get in touch with me but they did not until now. Please mr D pay back my money, petrol i used to go collect my food, delivery and driver's tip charged. Thanks