I demand a refund

<p> </p> <p>Extremely poor service!</p> <p> </p> <p>I ordered food at 3:10pm. By 3:30pm the order had been collected by the driver. By 5:00pm, I phoned the call centre because the food had not arrived. I explained that I was not interested in eating cold and stale food that had been driving around for hours and that I want a refund. The call centre agent, Connie, explained that she will arrange for the driver to deliver fresh food at a place that is convenient for me. When I was leaving the office, the driver arrived with the stale food and told me that he is sorry but he lost his keys. I declined to accept the order because the food was cold and stale. Connie phoned me later and gave an extravagant story about the driver's device being the problem.</p> <p> </p> <p>Connie did not deliver on her promise to arrange fresh food to be delivered to a place that is convenient for me. Above this, I feel that she **** in order to cover up for the driver not knowing that the driver had already told me the truth.</p> <p> </p> <p>Mr Delivery failed to deliver. I demand a refund.</p>