How R60 and a snotty response caused MrD to lose a customer who have spent over R3000 since November

As a regular and avid user of the app I was shocked and completely put off using their services ever again. On Sunday night I was finishing a late shift at work and my wife decided to order me dinner, which was past the time for delivery so she chose for collection, sent me the order number and went to sleep.

I fetched the order which was just given to me, without cold drinks and the two for one special that was advertised. Obviously I was not aware of this until I got home.

Granted, its literally just R60. But to be honest it was more the responses we received from customer support basically telling my wife that they won't do anything about it because the onus is on us to check the order beforehand and if we have any further queries we should take it up with the restaurant. So what exactly is the point of the platform then being the middle man? Quite rudely too I must add.

So this is the story of how R60 and some rudeness caused a company to lose a customer who has been a loyal user since 2017.

Bye Megan, I won't miss your emails.