Horrific service

I placed an order at 12:48 for two meals at KFC meadowlands BP and I got the most shocking service from the delivery service as the order was supposed to arrive by 13:26 and it did not 20 minutes after seeing that the order I called the delivery service company Mr D and was told that the driver is on Door bell ring which was contrary to what I could see on my app and was told to wait a few more minutes off which I did but the driver still did not arrive or even call so 20 minutes later I gave them a ring once again and was told that the driver is lost and he tried calling me and my phone was off which is utter nonsense because one of their consultants was able to reach me on the same number and then the consultant advised that she was escalating my query to their order success department for the driver to call me back and he never did then 15 minutes later I get a notification that my order was unsuccessful which I find totally absurd I’m extremely frustrated as I’m diabetic I’ve been waiting for my food over an hour and this is the ridiculous response I get from these people and when I call them they tell me that i have two options it’s either they credit my app so I can place another order (HELL NO) or they refund me within 3-5 working days if this is how this company treats its customers then I honestly don’t know why they even still operating they’re service is horrific they should buy their drivers airtime so they can stop lying about calling customers.

I WANT MY MONEY as in like yesterday